Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer.
ASQ Customer Feedback Page - HERE
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Voice of the Customer and Internet of Things
Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their... [more]
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Predicting Future Behavior
Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]
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Customer Journey Maps: Tool and Example
Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more... [more]
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Terry Jones, Founding CEO, Travelocity: Voice of the...
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]
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2023 Most Viewed
Time for another “Most Viewed” episode of ASQTV! Find out what visitors viewed the most in 2023.
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WCQI Reunites Me with Old Friends - and Helps Me Meet...
Manny Veloso describes his reason for joining ASQ and what he enjoys about attending the World... [more]
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WCQI is for Discovery
Shawn Armstrong explains what makes an ASQ event—including WCQI—a memorable experience. Visit... [more]
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From Info to Membership
Lorraine Fraser needed to find information about quality. She joined her local member unit. And, has... [more]
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2023 World Quality Month
In this episode of ASQTV, we celebrate 2023 World Quality Month through a portion from W. Edwards... [more]
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Quality Professional Pride and the Future
In this episode of ASQTV, members tell their stories about joining ASQ and what their most proud of as... [more]
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Members Speak About Joining ASQ and the Association's F...
During the 2023 ASQ World Conference on Quality and Improvement, Philadelphia, Pennsylvania, several ASQ... [more]
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Susan Gorveatte: An ASQ Journey
Susan Gorveatte discusses her journey as a quality professional and an ASQ member leader.
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Quality Culture Cultivation
A culture of quality doesn’t appear suddenly. Or develop in a vacuum. Or alongside of the corporate... [more]
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Why Volunteer?
Volunteering brings people together, uniting individuals around a common sense of purpose. Hear from ASQ... [more]
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Cost of Quality
In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows... [more]
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ASQ TV Episode 6: Certifications
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of... [more]
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The Cause and Effect Diagram
In this episode of ASQTV, we take a closer look at one of the most essential quality tools everyone... [more]
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The Hidden Factory
In this episode, learn about the concept of the hidden factory and how it can affect any organization... [more]
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Root Cause Analysis for Beginners (Part 1 of 2)
Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years' experience in numerous... [more]
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David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to... [more]
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Preparing for a Certification Exam: Tips and Advice
ASQ certification-holders offer practical tips and friendly advice on getting ready for certification... [more]
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TQM: The History and the Now
In this episode, we explore total quality management’s (TQM) beginnings and how it’s used to build and... [more]
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ASQ Certification at 50
ASQ's first certification exam was held in 1968. Now, 50 years later, ASQ has granted nearly 500,000... [more]
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Utilizing 5S in Everyday Life
ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been... [more]
