ISO 9004, the ISO 9000 Family and Supporting Resources

Charlie Cianfrani is a member of the U.S. Technical Advisory Group to ISO Technical Committee 176 (TAG 176), and an expert representative for ISO 9004. In this video, he discusses the ISO 9000 family of standards and other supporting documents, including one that helps organizations conduct self-assessments. Cianfrani covers why organizations should be familiar with these documents to help with their implementation of ISO 9001.